FAQs
FAQs
When will my order ship?
Your order will ship within 3-5 days after placing it.
Will I receive an email with my order details?
Yes, you will receive an email summarizing all order details immediately after placing your order.
Can I cancel my order?
Once your order is shipped, we are unable to cancel it. However, you can return the item for a full refund upon receipt.
What is your exchange/return policy?
We value your satisfaction. If you encounter any issues with our products, we offer a full refund process:
1. Email us with your order # and name with "Refund Request" in the subject line. List the product and reason for return.
2. Our team will respond within 24 hours with return instructions.
3. Ship the item back to us. Once received and inspected, we will issue a full refund.
4. You'll receive an email confirmation of the refund, and funds will be deposited into your account.
What payment methods do you accept?
We accept all major credit cards worldwide, including Visa, Mastercard, American Express, and more.
Are there any additional fees?
No, we do not charge handling or processing fees.
My order won't go through, help!
Ensure your billing address matches your credit card information.
How much is shipping?
Shipping is free worldwide!
Who ships my package?
Canadian orders ship via Canada Post, US orders via e-packet or Korea Post, and international orders via Korea Post, e-packet, or local mail courier.
What is the delivery time?
Delivery typically takes 7-30 days.
Oops - I put the wrong shipping address!
Contact us within 24 hours of placing your order through the "Contact Us" tab, and we will assist in updating your address promptly.
When will my order ship?
Your order will ship within 3-5 days after placing it.
Will I receive an email with my order details?
Yes, you will receive an email summarizing all order details immediately after placing your order.
Can I cancel my order?
Once your order is shipped, we are unable to cancel it. However, you can return the item for a full refund upon receipt.
What is your exchange/return policy?
We value your satisfaction. If you encounter any issues with our products, we offer a full refund process:
1. Email us with your order # and name with "Refund Request" in the subject line. List the product and reason for return.
2. Our team will respond within 24 hours with return instructions.
3. Ship the item back to us. Once received and inspected, we will issue a full refund.
4. You'll receive an email confirmation of the refund, and funds will be deposited into your account.
What payment methods do you accept?
We accept all major credit cards worldwide, including Visa, Mastercard, American Express, and more.
Are there any additional fees?
No, we do not charge handling or processing fees.
My order won't go through, help!
Ensure your billing address matches your credit card information.
How much is shipping?
Shipping is free worldwide!
Who ships my package?
Canadian orders ship via Canada Post, US orders via e-packet or Korea Post, and international orders via Korea Post, e-packet, or local mail courier.
What is the delivery time?
Delivery typically takes 7-30 days.
Oops - I put the wrong shipping address!
Contact us within 24 hours of placing your order through the "Contact Us" tab, and we will assist in updating your address promptly.